What document is critical at the time of claims processing in life insurance?

The original insurance policy is critical at the time of claims processing in life insurance because it serves as the definitive document that outlines the terms of coverage, including the benefits payable and the conditions under which the policy operates. When a claim is made, insurers require the original policy to verify that the contract was in force at the time of the insured's death or event triggering the claim. This document contains essential details such as the coverage amount, policyholder's and beneficiary's information, and any riders or additional provisions that could affect the claim outcome. It is the binding agreement between the insurer and the policyholder, making it essential for determining the legitimacy of a claim and ensuring that payouts are made according to what was agreed upon in the policy terms.